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Manage Questions

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General_Question_Type.png General Questions, limited to 2000 characters, can be used to collect additional information about a supporter using different question field types. They are distinct from opt-ins, which typically use a radio or checkbox field type to collect a ‘Y' (Yes) or 'N’ (No) response value, indicating a responder's consent or withdrawal of consent.

Adding, editing, deleting, checking usage and version history of a question

Questions are managed using either page components or a form block on individual pages.

Using Components

  1. Go to pages > components > questions and opt-ins.

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  1. i. New Question: Select New Question

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  1. ii.

    1. Edit: Search for the General_Question_Type.png question name, then select edit-pencil.png

    2. Delete: Search, then select delete-24.png

    3. Find associated pages using a question:

      Search, then select associated_Pages.png to open a list of pages using the question

    4. Component Updates: N/A

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  1. Complete the required information for new questions and save.

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Using page builder

  1. Add (or edit) a form block component on a page.

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  1. In the form block, select questions > manage questions.

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  1. i. New Question: Select New Question

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  1. ii.

    1. Edit: Find the question name and select edit-pencil.png

    2. Delete: Find and select delete-24.png

    3. Find associated pages using a question: N/A

    4. Component Updates: Locate the question and select dots-18.png to open the component update window.

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  1. Complete the required information for new questions and save.

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Required information for new :general_Question: questions

Name

This is an internal name used for identifying your question.

 

Label

This is the question you want to ask your supporters.

Enabling the rich text editor allows you to edit the HTML source, add and remove links (for example, to a Terms and Conditions page), create anchor links and edit the formatting of the question label.

Field Type

You need to determine the type of field you would like to create: text field, text area, radio, select, or checkbox. split select, triple select, radio with input or select with input.

Edit Values

Once a field type is selected, you can set the default values to be used for the question.

Mandatory

Check or uncheck this depending on whether the question is mandatory or not.

Locale

If you have multiple locales on your account, you can use this to create the questions in a different language.

Question values

When creating a question, you are required to add a label and a value

Editing labels and values

Label: What the supporter on the page will see.
Value: The transactional data recorded as a response to that question.

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Editing questions and labels:

  • Editing: When writing the label, the value will pre-populate when selecting that cell.

  • Ordering: To order how the answers appear, select move-16-black.png and move up or down

  • Default response: To choose the default response, select the radio button against the valueradio_button.png

  • Add or delete labels/values: To add, select plus-16-green.pngand to delete select delete-24.png

Choosing Question values

Two main question types can be created: question multiple response (QMR), question checkbox/opt-in (QCB), or Confirmation Question (CQS). There are specific single-character values that can determine the type of question created.

To avoid a single question having both QMR and QCB question type responses, avoid using the values Y, N, P, and D alongside other values, such as maybe.

The following illustrates how different values can generate two distinct question types: question multiple response (QMR), question checkbox/opt-in (QCB), or Confirmation Question (CQS).

Label

Value

Question Transaction Created

Yes

Yes

QMR

Yes

Y

QCB

Field Types

When creating questions, you have multiple field types to choose from, which will affect how the question is displayed.

Type

Transaction Type

Description

Text

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QMR | QCB

A single-line text field for general input

Text Area

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QMR | QCB

A larger text field for general input

Select

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QMR | QCB

Allows for a single selection from a dropdown of options

Radio

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QMR | QCB

Allows for a single selection from a group of options

Checkbox

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QMR | QCB

Allows for multiple selections

Password

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QMR | QCB

A text field that hides the input characters (used for passwords)

Split Text

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QMR

A text field that is split into two sections and can optionally include a delimiter

Split Select

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QMR

A select field that is split into two sections and can optionally include a delimiter

Radio with input

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QMR | QCB

Allows for a single selection from a group of options, with the last option opening a text box to input a value

Select with Input

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QMR | QCB

Allows for a single selection from a dropdown of options, with the last option opening a text box to input a value

Uneditable Text*

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QMR | QCB

The field value can be seen but not changed

Triple Text

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QMR

A text field that is split into three sections and can optionally include a delimiter

Calendar

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QMR

Displays a calendar for the supporter to choose a date.
Formats date as DD-MM-YYYY

Hidden

QMR | QCB

Hides the field on Engaging Networks pages

Email

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QMR

Validates input as an email address

Number

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QMR

Accepts numeric values

Telephone

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QMR

Accepts telephone numbers.

Image Select

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QMR | QCB

Allows for a single selection from a group of options, with the options configured as images

Range

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QMR

Displays a range selection widget with configurable min and max

Rating

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QMR

Displays filled or empty stars with a configurable max rating

Token*

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QMR

*Generally, this is not a field type used for questions

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