Logging in & User Preferences
Logging into your account
1. Go to the URL for the relevant data centre:
Client Region | Data Centre |
|---|---|
Canada, UK & ROW | |
US |
Enter your:
Username, which is your email address
Password, which is case sensitive
Tips for troubleshooting Log In
It’s recommended to bookmark your data centre and to use password management software, as after three incorrect attempts, users will be locked out of their account for a short period.
If you are unable to log in with the correct credentials, check you’re using the correct data centre.
Check to see that the correct username and email address are being used. Ask a Super Admin of your account if you are unsure.
Selecting ‘Forgotten your password?’ on the login screen will prompt a password reset email. If you do not receive the email, check your spam folder. If you still can’t find the email, double-check you’re not attempting to log in using the wrong datacenter or username/email address.
If you have Two Factor Authentication enabled but have changed phones or reinstalled Google Authenticator, you will need to ask the Super Admin on your account to reset the secret token for your User. That will trigger the new QR code for establishing the connection again. Read more about Two Factor Authentication.
If Users are using the same email address in multiple accounts in the same datacenter, they cannot reset their password using “Forgotten your password?” option on the login screen. A Super Admin will need to change the password in the applicable accounts and relay it securely to them.
Creating a new password for a user:
To maintain the security of your account and data, Engaging Networks cannot provide, create or update login details or passwords on behalf of clients.
If you've taken the steps below and are still unable to log in, a Super Admin on your account will need to update your password and securely notify you of the changes.
Hello > Account settings > Users > Expand User > Update password field and save.