Known issues
This page includes critical issues that have been reported by or are impacting clients of Engaging Networks.
ONGOING Some split test winning emails are not being sent
🗓️ Discovery date:
Issue: The option to automatically select a winner is available at the campaign level for marketing tools emails, but it does not work to select or send the winning email without an account setting also being enabled.
The account setting checkbox can be found under Marketing Tools > Split Tests > Enable automatic sending of split tests and conditional split tests with the settings below.
The campaign level setting is shown during the Sending stage of a split test marketing tools email.
🌐 Scope of impact: Review the scenarios below to determine if you might be impacted.
If you send split test marketing tools emails and rely on the option to automatically send a winner at the campaign level AND you do not have the account wide setting enabled/ checked (Marketing Tools > Split Tests > Enable automatic sending of split tests and conditional split tests with the settings below), you will be impacted and the split test winning email will not send. See temporary solutions below.
If you send split test marketing tools emails, but already have the account wide setting enabled, you will not be impacted.
If you use split tests marketing tools emails but manually choose a winner, you will not be impacted.
If you have already been impacted by this issue, enabling the account setting will result in the split test winning email being sent automatically for campaigns within the last 7 days.
⚠️Temporary solutions for impacted clients:
If you would like to continue to use automatic sending for split test marketing tools campaigns at the campaign level, the account setting should be enabled/ checked. With that setting enabled different win criteria can be selected for automatic sending at the campaign level and it ensures the winner will be selected and sent.
Temporarily rely on manual sending. At the Sending stage for split test marketing tools campaigns, select The winner will be chosen option.
🕙 Timeline: Solutions are being investigated by our developers. The issue is tentatively expected to resolved in the October 4th release.