Account Logs

You can use your Account Logs in your Settings to view the audit trails collected from user activity in the account. This is useful for tracking when different people made changes or logged into the account.

In Account Settings > Settings > Account Logs, you can view the audit trails for the account.

You can sort by timestamp, and view the Account User who made the change, the Event that was logged, and the Action that was taken.

You can filter the logs by Users, Event type, and Timeframe.

Click “Export” to download a .csv file of the audit logs. This will include your Client ID, User ID, Name, IP Address, Created On date, Type, Entity Type and ID, and Details.

If the Engaging Networks support team need to log in to access your account, this will appear in the audit trail as an Account Login event type, with “(EN Support)” in the Action description.

Event types

There are various Event Types you can filter for:

Event Type	Description
Update Page	A page-builder page was edited. The Action column will include the name of the page, e.g. ‘Page design for “2019-09 MP action” was updated.’
Account Login	A user logged into the account. The Action column will include the name of the user and their IP address. If Engaging Networks support have to access your account, the audit trail will state “(EN Support)” in the Action column.
Account Logout	A user logged out of the account. The Action column will include the name of the user and their IP address.
Audit Optin Question	An opt-in question label was updated.
Audit Sandbox TOS	Developers only – for Sandbox accounts this reports when a user has agreed to the terms of service.
Update Content Ownership	Reports on changes to Account Settings > Content Ownership
Update Content Preference	Reports on changes to Account Settings. Examples: Attribute “finalRetryDays” changed from “5” to “4”. Attribute “hideOptInIfYes” changed from “true” to “false”. Attribute “baseUrl” changed from “https://politicalnetworks.com/” to “https://politicalnetworks.com”. Attribute “donationBaseUrl” changed from “https://politicalnetworks.com” to “https://politicalnetworks.com/”. Attribute “reportingCurrency” changed from “USD” to “AUD”. Attribute “multiLocale” changed from “true” to “false”.
Update HPC	Reports on changes to Highest Previous Contribution settings.
Add Supporter Field	Name of the supporter field that was added.
Update Supporter Field	Name of the updated supporter field and the update.
Delete Supporter Field	Name of the deleted supporter field.
Add Account Email	Shows the email address that was newly added.
Update Account Email	Lists the attribute of the account email that was changed and reflects the change.
Delete Account Email	Shows the account email address of the deleted account.
Add Supporter	Shows the new supporter email address that was added.
Delete Supporter	Shows the email address of the deleted supporter.
Audit Payment Gateway	Shows the name of the payment gateway that was edited.
Add Permission Group	Shows the number of permissions added to the new permission group.
Update Permission Group	Shows the number of permissions that were updated in the permission group.
Delete Permission Group	Shows the name of the permission group that was deleted.
Add Token	Only shows “Token added” – click here for more about API tokens.
Update Token	Shows the user associated with the token that was added.
Add Account User	Shows the user account that was added.
Update Account User	Shows the account user and the update that was made.
Delete Account User	Shows the account user that was deleted.
Update Domain Authentication	Shows the domain that was updated – click here for more about domain authentication.
Validate Domain Authentication	Shows the domain that was validated.
Page component: Add Template	Page template was added
Page component: Update Template	Page template was edited
Page component: Delete Template	Page template was deleted
Page component: Add Form block	Page form block was added to a page
Page component: Update Form block	Page form block was edited
Page component: Delete Form block	Page form block was deleted from a page
Page component: Add Survey Block	Survey block was added to a survey page
Page component: Update Survey Block	Survey block was edited on the survey page
Page component: Delete Survey Block	Survey block was deleted on the survey page
Page component: Add Form field	A form field was added to the page
Page component: Update Form field	A form field was edited on a page
Page component: Delete Form field	A form field was deleted from a page
Page component: Add Question	A question was added on a page
Page component: Update Question	A question was edited on a page
Page component: Delete Question	A question was deleted on a page
Page component: Add Display Widget	Display widget was added to a page
Page component: Update Display Widget	Display widget was changed on a page
Page component: Delete Display Widget	Display widget was deleted from a page
Page component: Add Social Settings	Social networking tools settings were added to a page
Page component: Update Social Settings	Social networking tools settings on a page were edited
Page component: Update Page Redirect	Page redirects were changed
Page component: Add Upsell Lightbox	Upsell light box was added to a page
Page component: Update Upsell Lightbox	Upsell light box was edited on a page
Page component: Delete Upsell Lightbox	Upsell light box was deleted from a page
Page component: Add Text Block	Text block was added to a page
Page component: Update Text Block	Text block on a page was edited
Page component: Delete Text Block	Text block was deleted from a page
Page component: Add Code Block	Code block was added to a page
Page component: Update Code Block	Code block was edited on a page
Page component: Delete Code Block	Code block was deleted from a page
Page component: Thank you email	Thank you email autoresponder was edited on a page
Page component: Add Reminder Email	An event reminder email was added to a page
Page component: Update Reminder Email	An event reminder email was edited
Page component: Delete Reminder Email	An event reminder email was deleted from a page
Page component: Add Ecard	A card was added to an ecard page
Page component: Update Ecard	A card on an ecard page was edited
Page component: Delete Ecard	A card was deleted from an ecard page
Page component: Add Hub Gadget	A gadget was added to a Supporter Hub page
Page component: Update Hub Gadget	A gadget on a Supporter Hub page was edited
Page component: Delete Hub Gadget	A gadget was deleted from a Supporter Hub page
Page component: Add Hub Copy	A text block was added to a Supporter Hub page
Page component: Update Hub Copy	A text block on a Supporter Hub page was edited
Broadcast updated	A marketing tools broadcast campaign was updated
Broadcast audience updated	The audience for a marketing tools broadcast campaign was updated
Email message updated	An email within a marketing tools broadcast campaign was updated
Broadcast sent	A marketing tools broadcast campaign was sent

Page Edit Audit Trails

You can view audit logs in the page edits. Click on your page in Manage Pages so further details open up. The previous 5 audit logs will be previewed, and you can click “View more logs” to see the last 20 logs in the audit trail: